Hyundai and public relations
“Hyundai was the first company to create a car after listening to customers. We created the Santro Zing after listening to our customers.”
Hyundai continues to reach out to customers before planning new car launches, and Saxena says “customers really appreciate” this. He says it is the biggest reason for the company’s success in a short span of time.
I have been using Hyudai cars myself, and have been impressed with their work. Particular mention must be made of their gesture of announcing free services for flood-hit cars in Mumbai in July 2005.